Job Details

The Benefits EDI Coordinator will be responsible for establishing file feeds for Paycom benefits clients. File feeds are the connection from the insurance carrier to the client employees information. Additionally, the coordinator serves as support to the customer for questions during the setup of file feeds.
RESPONSIBILITIES
Build file feeds related to new implementations or carrier changes
Continually test file feeds to ensure accuracy and functionality
Serve as the primary contact for clients, carriers and internal parties to collect all data required to fully and accurately implement file feeds
Assist with Open Enrollment process for all existing clients
Serve as primary research and troubleshooting source for technical issues related to implementation
Troubleshoot internal and external inquiries, involving additional Paycom resources as needed to meet timelines and resolve issues
Communicate and collaborate effectively with internal and external stakeholders to provide the highest level of customer service
Hold internal and external partners accountable to project objectives and timelines through assertive and persuasive communication and organization
Use persuasion and influence to drive outcomes through a high volume of client communication, including inbound and outbound calls, emails and service tickets
Assist with special projects as needed
Refer more complex issues to higher levels
Work under direct supervision
Education/Certification:
Bachelors degree or equivalent years of experience working with computer systems of any type, HR experience or related fields, or combination of experience and education
PREFERRED QUALIFICATIONS
Education/Certification:
Bachelors degree
Experience:
Experience working with benefit plans or insurance carriers
Experience working in a client-facing role
Experience using Microsoft Excel for imports and exports of data with ability to perform moderately complex tasks, such as working with large data sets, pivot tables and completing formulas
Experience troubleshooting complex client inquiries using problem-solving and analytical skills
Stable work history
Skills/Abilities:
Technically savvy with the ability to navigate through computer systems easily
Professional communication through phone, email and in person
Computer skills in Windows and Microsoft Office and the ability to easily learn new applications
Strong listening skills and ability to walk a client through complicated tasks
Ability to work within a team to initiate solutions and assist team members in meeting performance goals
Adapt and thrive in a fast-paced, changing environment
Self-motivated to complete assigned tasks and projects on time
Ability to maintain organization of multiple tasks and projects
Strong attention to detail
Ability to maintain professional communication during all client interactions
Continuous learner
Willingness to work overtime and additional hours outside normal shift. Working some weekends may be required to meet team and department goals.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to remain in a stationary position and move about inside the office; move to and from the office and navigate all areas of the building(s); operate and use computer, phone and other office productivity tools and resources; reach with hands and arms; communicate and exchange information; and observe and identify including close vision and the ability to adjust focus. The employee may occasionally move up to 25 pounds.
WORK ENVIRONMENT AND ENVIRONMENTAL CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Such as in a typical office, there are no hazardous or significantly unpleasant conditions. The noise level and temperature in the work environment are that of a typical office, moderate and average, respectively.
Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. ****To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information: paycom.com/careers/eeoc