Job Details

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Direct message the job poster from Citizen House

A new social home for OKC, Citizen House is a celebration of artful environments and creative thinking, with distinct culinary offerings, dynamic events and elevated spaces designed to gather and play, connect and unite. Here, meaningful relationships are forged, and culture is created.

About WoodHouse

WoodHouse is a creative hospitality company that creates, owns and operates experiential concepts in the food and beverage, private social club, music and entertainment spaces. Current projects include Dallas-based private social club, Park House, which will open its second location in Houston later this year; the award-winning, chef-driven Mexican restaurant, José, named D Magazine's Best Restaurant in Dallas (2021) and a James Beard Award semifinalist for Best Chef Texas (2022, 2023) and Best Hospitality (2022); the Elevation Hotel & Spa in Crested Butte, CO; Pilgrimage Music and Cultural Festival in Franklin, Tennessee; T Bar M Racquet Club in Dallas, TX; and The Moore, a landmark destination in the Miami Design District, comprising a private members club, hotel, restaurants, retail, exhibition, event and office space, opening later this year in Miami, FL. For more information, visit.

Position Overview

As the Hotel Manager at Citizen House, you will oversee the overall operations and management of the prestigious 16-key hotel. Your role is pivotal in ensuring the highest level of member satisfaction and delivering exceptional service. With extensive hospitality experience, you will lead a team of professionals, coordinate departments, and uphold Citizen House's reputation for excellence.

Main Responsibilities

• Lead and manage all aspects of hotel operations, including guest services, housekeeping, food and beverage, sales, and maintenance.
• Ensure standards of service and guest satisfaction are consistently maintained.
• Foster a positive, cohesive work environment, promoting teamwork and professional growth.
• Collaborate with department heads to establish and maintain efficient procedures and standards.
• Monitor guest feedback and reviews to identify areas for improvement and implement changes.
• Oversee recruitment, training, and development of staff to ensure exceptional service.
• Ensure compliance with laws, regulations, and industry standards.
• Maintain relationships with key clients, VIPs, and industry partners.
• Conduct inspections to ensure cleanliness, maintenance, and safety standards.
• Handle guest and member complaints promptly and satisfactorily.
• Stay updated on industry trends, market conditions, and competitors to foster innovation.
• Represent the hotel and club at industry events and functions.
• Support security in maintaining a safe environment.
• Assist front desk with check-in/out processes and guest requests.
• Manage guest records and reservations as needed.

Required Skills/Qualifications

• Bachelor's degree in hospitality management or a related field preferred.
• Proven managerial experience in the luxury hotel industry.
• In-depth knowledge of hotel operations, including guest services, housekeeping, food and beverage, and sales.
• Strong leadership and team motivation skills.
• Excellent interpersonal and communication skills.
• Exceptional problem-solving and decision-making abilities.
• Business acumen and financial performance skills.
• Proficiency in hotel management systems and relevant software.
• Ability to deliver outstanding customer service and exceed guest expectations.
• Flexibility to work irregular hours and handle multiple responsibilities.
• Strong organizational and time management skills.

Physical Requirements

• Ability to handle objects, grasp, turn, and hold items with hands.
• Work on your feet for extended periods, at least 8 hours.
• Navigate various areas within the club quickly.
• Lift, pull, carry, or move objects weighing at least 30 pounds.
• Occasional kneeling, bending, crouching, and climbing.

We offer a highly competitive salary and benefits package.

Why work with us

This is a chance to be part of a community that sets trends. Citizen House is a place where your ideas and contributions are celebrated. Join us to grow personally and professionally in an environment that values individuality.

Job Type: Full-time

Schedule:

• Day shift

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management

Industries

• Civic and Social Organizations