Job Details

We are currently looking for a Part Time 38 Events Staff to join our team located at Riverwind Casino.

Summary:

Events Staff

Responsibilities:
* Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Greets and engages with a smile
- Determines needs, seeks positive experience and outcomes
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains general upkeep of work area and maintains a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
* Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
* Communicates with other team members, departments, guests and management
- Shares general and important information
- Listens to others
- Follows divisional, departmental and organizational protocols
* Assist in set-up, preparation, provide support for all special events
- Provides support in set up, table ware preparation, serving, running errands, breakdown, cleanup and post event wrap up
- Provides support in offsite events including but not limited to, preparation, set up, running errands, answer questions, interact with guest, handing out promo items, clean up
* Process ticket sales from patron via multiple communication styles providing confirmation when necessary
- Takes patron's name, payment and winning experience car number when applicable
- Provides ticket or confirmation number for ticket retrieval if confirmation number has been assigned in absence of producing a ticket
* Provide assistance and information about upcoming events held in venue
- Works with Player Development Guest Services department in determining seats that have been assigned to high-end players
- Ensures correct coordination for all tickets available and that tickets have been accounted for correctly
* Assists patrons inside venue with various outlets of entertainment options
- Assists patrons to find assigned seats
- Assists with crowd flow during concert intermission
- Directs patrons to dining, various gaming options, entertainment, restrooms and any additional services provided by the facility
* Performs all other duties as assigned

Competencies:
Essential:
* Able to follow instructions, both written and oral
* Able to adhere to all scheduling and attendance requirements
* Ability to handle difficult customers and situations
* Honesty, truthfulness, reliability, accountability
* Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
* Ability to multitask
* Must be friendly with an outgoing personality
* Works well within a team
* Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management

Skills:
Essential:
* Ability to pass cashier training and auditions
* Basic Computer skills
* Must be familiar with the Microsoft Office Suite of products
* Accurately type 25 words per minute

Experience:

Nonessential:
* No prior experience required

Education:
Essential:
* High School, GED or Equivalent

Credentials:
Essential:
* Pass gaming background check
* Standard Driver's License

Working Conditions:
Essential:
* May work where cigarette smoking occurs
* Bright and Flashing lights
* Casino
* High traffic area where people may congregate
* Poor ventilation
* Sometimes bend, kneel, stoop, push, reach
* Sometimes work at heights
* Sometimes lift and or carry up to 25 lbs
* Standing up to 75% of shift
* May work day shift
* May work evening shift
* Must be flexible with work schedule
* May work holidays
* May work night shift
* May work weekend shift