Job Details

Customer Service Representative

Join Arcosa Specialty Materials, a company with loads of opportunity and stability. We are seeking a detail-oriented and customer-focused individual to join our team as a Customer Service Representative. This role is pivotal in ensuring smooth daily operations and providing excellent customer support. The ideal candidate will be organized, proactive, and enthusiastic about delivering top-notch service while collaborating with cross-functional teams.

Arcosa Specialty Materials is a leading producer and distributor of construction materials and services. We are unified in our commitment to building a better world through the foundations of roads, bridges, and buildings in our communities across the United States. We are currently seeking a Customer Service Representative for our Norman, OK office.

What You Will Get:

• Competitive hourly pay
• Opportunity for annual performance increases
• 401k program with employer matching
• Room for growth and career advancement
• Health insurance
• Dental & vision insurance
• Paid life insurance
• Paid short term disability
• Paid vacation and sick time
• 11 paid holidays
• MSHA/OSHA training provided

What You Will Do:

• Answer and direct incoming calls at the front desk in a professional and friendly manner.
• Handle incoming and outgoing mail, including sorting, distributing, and managing courier services.
• Maintain and manage office supplies, ensuring adequate stock and timely replenishment.
• Accurately enter sales orders into the system and ensure proper documentation.
• Respond promptly to customer emails, addressing inquiries and resolving issues.
• Email documentation and follow-ups to customers as required.
• Work closely with the sales and production teams to ensure product availability and accurate pricing.
• Perform other tasks as assigned by management.
• Attend scheduled departmental and safety meetings.
• Comply with strict safety procedures, following all MSHA guidelines.
• Actively promote and observe safety and security procedures and use equipment and materials properly.
• Demonstrate initiative, accuracy, and thoroughness.
• Demonstrate aptitude to acquire additional skills.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees.
• Actively help and train others.
• Perform other duties as required or assigned.

What You Will Need:

• Prompt, regular, and predictable attendance.
• High school diploma or equivalent (degree preferred, but not required).
• Previous experience in customer service or administrative roles.
• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM or ERP systems is a plus.
• Ability to multitask and work efficiently in a fast-paced environment.
• Ability to set priorities which accurately reflect the relative importance of job responsibilities.
• Problem-solving skills; exercises good judgment in determining best method and procedure to be followed.
• Willingness and ability to work overtime hours.
• Good communication skills and ability to follow directions.
• Ability to read and interpret documents such as manuals and labels.
• Ability to fill out all paperwork associated with job.

Working Conditions and Physical Environment:

This position is based in an office setting, providing a professional and collaborative work environment. The role involves:

• Office Environment: The work is performed in a typical office setting with standard office equipment such as computers, phones, and printers.
• Work Hours: Standard business hours apply, with occasional flexibility required to meet project deadlines.
• Physical Demands: The role primarily involves sitting for extended periods, with occasional walking, standing, and light lifting of office supplies.
• Noise Level: The noise level in the work environment is usually low to moderate, typical of an office atmosphere.
• Ergonomics: The office is equipped with ergonomic furniture to ensure a comfortable and safe working experience.

Arcosa Specialty Materials is an Equal Opportunity Employer. We activate the potential of our people, care for our customers, optimize operations, integrate sustainability, and promote a results-driven culture aligned with long-term value creation.