Job Details

Pay Range: Minimum to mid pay range specific to NY, CA, CO, WA, MD: 85,400.00 - 106,700.00 USD Annual. Brinks Texas License #C00550. #LI-Remote

About Brink's: The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries. We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with diverse backgrounds, ideas, and perspectives.

Job Overview: We are looking for a talented and experienced National Product Support Lead to join our dynamic team. In this pivotal role, you will drive operational excellence for the CVS product line across all organizational levels. Your contributions will be essential to our ongoing success and strategic objectives.

Key Responsibilities:

• Provide expert guidance on operational processes and procedures for the CVS product line.
• Lead quality initiatives and ensure compliance with established policies, workflows, and reporting standards.
• Collaborate with Sales and Field Operations to manage customer expectations and deliver top-notch support.
• Develop, refine, and monitor KPIs and quality assurance measures to enhance performance.
• Act as a product consultant and escalation point for operational support issues.
• Share best practices through documentation, training, and knowledge transfer across teams and customers.
• Conduct operational training for CVS Operations and Field Support staff.
• Analyze performance data to identify improvement opportunities and implement corrective actions.
• Lead process improvement projects aimed at reducing costs, improving cycle times, increasing profitability, and enhancing customer satisfaction.
• Manage projects from inception to completion, ensuring timely delivery and alignment with business goals.

Qualifications:

• High School Diploma or GED.
• Minimum of 3 years of project management experience.
• Minimum of 2 years of experience with MS-Office tools: Word, Excel, PowerPoint, and Project.
• Strong communication, cross-functional collaboration, and project management skills.
• Willingness to travel (up to 50%) to support operations.

Preferred Qualifications:

• Knowledge of process improvement methodologies (Six Sigma, Lean).
• Strong attention to detail and excellent organizational skills.
• Ability to work independently and manage competing priorities in a fast-paced environment.
• Experience in vault operations and understanding of the armored car business.
• Demonstrated leadership in operations, product support, or customer support environments.
• Bachelor's degree in Business, Engineering, or a related field.

What's Next?

Thank you for considering applying for a position at Brink's. To be considered for this role, please complete the entire application process, which includes answering all prescreening questions and providing your eSignature. You will receive an email confirming that we have received your application, and we will notify you of your status.

Brink's is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

Join us at Brink's, where we build a career with purpose and empower businesses worldwide to operate with confidence.