Job Details

We're excited about your interest in pursuing the next step in your career with US Foods! Your continuous growth and development is critical to our success.

US Foods is committed to working with and providing reasonable accommodation to individuals with disabilities. If reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our US Foods Application Accommodation Line at 855-###-####. You will be prompted to leave a message. Please state the specifics of the assistance needed and your contact information. A member of our HR department will return your call within two business days.



NOTE: Before you begin your internal job search, please review the criteria you will need to start the process.

The Corporate Account Coordinator (CAC) maintains and strengthens relationships with internal/external customers by understanding and responding to their service needs in a timely and effective manner utilizing appropriate resources, as needed.

The work for the Corporate Account Coordinator position is completely remote anywhere in the United States except Hawaii or United States Territories. This position may require 10% travel.

This position will be working with customers in the Pacific or Mountain Time Zones.

RESPONSIBILITIES:

• Assists with high level reporting for assigned customers utilizing our, Prime, Prism, Sigma, Salesforce (SOUS), MLM, Access and Excel systems and programs
• Assists customers with trouble shooting issues identified with reporting, promotions and LTOs, Inventory Management, submission of DCTs, Code Red reporting and other similar processes that US Foods (USF) delivers as a service
• Acts upon and executes on directives provided by the Corporate Account Executive (CAE) which may include communicating with USF divisions, various USF cross functional area departments and Customer Corporate office
• Communicates with customers, USF divisions and cross functional area departments to help facilitate the handling of any concerns or issues that arise
• Generates high-level customer business reviews utilizing various reporting and presentation tools, i.e. Sigma, PowerPoint, Excel.
• Works closely with Corporate Account Executive (CAE) and Director in the preparation of RFP (Request for proposal) responses, market basket research, analysis and final format and negotiation of contract process
• Plays a key role in efforts around on-boarding and exiting customer business
• Receives and maintains record vendor contracts, internal and from customers, and forwards to the corporate Shared Business Services (SBS) department
• Works with divisions and corporate to ensure correct pricing to the customer; coordinates any audits between divisions and SBS department
• Serves as a subject matter expert in communication of pricing contracts across the enterprise including SBS team, Replenishment Service Center (RSC) pricing team and divisions via Air Traffic Control (ATC) communications
• Coordinates across functions with relevant stakeholders on customer recall efforts
• Serves as a key point of contact for assigned customers and internal partners in a variety of areas including; customer set ups, special orders, route changes, vendor set-up, fuel surcharges, inventory etc.
• Collaborates with internal stakeholders to ensure disaster plans are aligned and socialized on a regular schedule

RELATIONSHIPS

Internal: S&S Directors, VPs of National Sales, NS field resources and other functional areas including but not limited to Merchandising, Pricing and Category management and many servicing divisions.

External: Collaborates closely with outside vendors and customers / their associated agencies.

QUALIFICATIONS

Education/Training: Bachelor's Degree or equivalent experience required. Minimum 3 years relevant work experience required.

Related Experience: Previous experience / success working in customer-facing roles required. Prior experience in Foodservice, distribution or other relevant area strongly desired.

Knowledge/Skills/Abilities:

Required:

• Proficient in Word, Excel, Outlook, and PowerPoint
• Ability to multi-task and be a self-starter
• Excellent written and verbal communication skills
• Travels up to 10% of the time overnight

Preferred:

• Experience with Microsoft Access
• Prior experience utilizing SOUS system and other proprietary CRM/sales/ordering systems preferred

This role will also receive annual incentive plan bonus.

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.

To review available benefits, please click here:

Grade: 12
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state minimum wage thresholds). The expected base rate for this role is between
$60,000 - $90,000

***EOE - Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***