Job Details

SAP S/4 Utility Customer Service

Hands-on experience with SAP S/4 Utility Customer Service processes

Move-in/out and transfer

Address Management

Business Master Data o Interaction Center embedded in S/4

User experience - FIORI

Customer Inquiries and Interactions o Customer Requests

Field Work Requests

Exception Management and reporting Configuring SAP S/4 ISU embedded Interaction Center Business process blueprint, detailed design, configuration, testing, and support Interactive Voice Response (IVR) and Customer Self Service offerings and integration to SAP S/4 Customer Service (CS & CRM) and the Icweb, transaction launcher, CRM Middleware.