Job Details

Customer Service TelebankerWeatherford, OKOnsite Position122 N. Broadway, Weatherford 73096Full TimeESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Interacts with customers by phone as a Customer Service RepresentativeEnhances customer satisfaction and professional reputation of the Bank by warmly greeting, engaging, and developing good professional relationships with customersEfficiently processes telephone requests, including but not limited to, stop payments, balance inquiries, account transfers, check orders and account reconciliationProvides accurate account maintenanceProvides extraordinary customer servicePractices security procedures and protects customer confidentiality and privacyPerform other duties and special projects as requestedPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.REQUIREMENTSCustomer service orientation with effective problem solving abilities and the ability to maintain composure and convey a positive attitude while interacting with customers and internal team members.Outstanding listening and communication skills, both written and verbalWilling to handle customer questions and concerns with efficiency and diplomacyProficiency with Microsoft Office and knowledge of, or the ability to quickly learn banking software applicationsKnowledge of, or ability to quickly learn BancFirst products, services, policies, procedures, as well as, federal guidelines relating to bankingAbility to maintain confidentiality, follow directions and apply proper policies, procedures and guidelinesDetail oriented and able to manage multiple tasksStrong attention to detail with high concern for data accuracyDeveloped critical thinking and decision making skillsFlexibility in work schedule - Call center hours are 7 a.m. to 10 p.m. Monday through Friday, Saturday 8 a.m. to 10 p.m., Sunday from noon to 10 p.m. and some holidays.Demonstrated good attendance and punctualityPREFERRED SKILLSBilingual (Spanish) a plusPHYSICAL REQUIREMENTSConstant use of computer screensAbility to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hearIntermittently standing, stooping, bending at the waist, walking, kneeling or crouchingAbility to sit and/or stand for long periods of time during the workdayLong periods of typing and repetitive motionAbility to lift and/or move and carry 10 poundsHometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $14 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.EOE - BancFirst is an Equal Opportunity employer.Diversity…Our differences enhance business performance.