Job Details

Legends Global Oklahoma City Operations Manager

Under general supervision of the Senior Director of Facility Operations and Capital Projects, coordinate, supervise, and direct personnel, subcontractors, and the daily activities involved in the successful execution of events and operation for Legends Global Oklahoma City by performing the following duties personally and through subordinate supervisors.

Essential duties and responsibilities include:

• Overseeing all aspects of Technology, which may include but is not limited to technical services, IT, network administration, technical support, software and hardware allocation, contract administration, audio visual, and contractor selection.
• Managing subordinate managers and supervisors who oversee employees in various functions. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
• Overseeing the Oklahoma City Arena network and technical services need along with meeting all Arena, NBA, City of Oklahoma City, and Oklahoma City Thunder cybersecurity expectations. This includes PCI compliance.
• Working closely with the Oklahoma City Thunder and the NBA on providing a security and state of the art network.
• Implementing and training employees on the operating procedures, preventive maintenance schedules, emergency plans, proper security protocols associated with technology.
• Attending staff meetings. Developing and maintaining a harmonious working relationship with all the other departments.
• Reviewing contracts, speaking with tenants, and working with subcontractors to determine special requirements.
• Inspecting, repairing, and replacing technology as needed in an efficient and effective budgetarily form.
• In the absence of the Senior Director of Facility Operations and Capital Projects, acts as a main contact and decision maker for the Operations Department as needed with the Assistant Director of Operations.
• Overseeing, coordinating, and maintaining relationships before, during, and post events with contractors, other departments, and all tenants including the City of Oklahoma City.
• Overseeing all contractor agreements pertaining to Technical Services and IT.
• Overseeing any labor companies needed for Technical Services and IT.
• Representing the Operations Department in committees and functions as needed.
• Ensuring that purchases are made in conformity with company policies. Determining if procedures are effective in complying with company policies and procedures. Working closely with the Senior Director of Facility Operations and Capital Projects to receive direction, establish goals, identify compliance issues, and implement process improvements to ensure efficiency and improve innovation.
• Procuring materials at the lowest cost, consistent with the quality and services required, and maintaining a consistent supply of necessary goods and services.
• Assisting in the design and documentation of specific Purchasing practices and procedures to ensure internal controls are adequate to prevent economic loss.
• Responsible for strategic planning to continually identify process improvements to improve the accuracy, timeliness, and efficiency of the Technology Department.
• Directing and supervising preparation of Bids, Requests for Proposals (RFP's) and Requests for Qualifications (RFQ's) for Technology.
• Consulting with vendors concerning specifications for supplies and services. Supervising the development and preparation of answers to questions from vendors concerning proposals, bids, and procurement guidelines of the company.
• Preparing and reviewing tabulations of bids and the evaluation of the proposals and performing cost benefit analysis. Ensuring that such information is complete and accurate and presented to the Upper Management Team for approval.
• Responsible for ensuring that appropriate approvals are obtained on all purchases.
• Responsible for timely issuance, maintenance, accuracy, and design of various procurement reports.
• Documenting resolution of outstanding purchase orders by working with Accounts Payable Department and the various operational departments.
• Performing financial analysis related to Purchasing issues, and other work-related job duties, including special projects, as assigned.
• Rotating with other facility personnel to function as Manager on Duty (MOD), who maintains total responsibility and authority over all clients, staff personnel, patrons, security, and safety in assigned buildings. Responsibilities include but not limited to making sure contractual agreements are met and clients' event requirements and changes have been made in a timely fashion. On-duty staff/subcontractors ultimately report to the MOD through any Managers or Supervisors who are present during the event.
• All other duties and responsibilities as assigned.

Supervisory responsibilities include:

Directly supervises one or more within the IT Department and Technical Services Department. Carries out supervisory responsibilities in accordance with Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning assigning and directing work; appraising performance; rewarding disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

Qualifications:

• Bachelor's degree in Computer Science or Information Systems (or equivalent experience).
• Three (3) to five (5) years of progressive IT management in a live event / venue setting.
• Professional sports venue experience preferred.
• Experience leading a small-to-medium technology organization; multi-site IT operations environment preferred.
• Knowledge across multiple IT disciplines including, but not limited to hardware, software, data and device security, phone systems (mobile and on-premises), video teleconferencing, and connectivity (Mac and PC).
• Advanced support level knowledge of Windows & Mac OS and Microsoft 365.
• Advanced support level knowledge of Windows core infrastructure technologies including but not limited to: Active Directory, DNS, DHCP, NPS.
• Advanced support level knowledge of Cisco, and/or Ruckus, and/or Extreme, including, but not limited to routing, switching, and wireless.
• Must possess a valid driver's license.

Computer skills:

• Good working knowledge of computer hardware and software.
• Proficient computer skills including the ability to operate standard office equipment such as computers, fax machines, phone, etc.
• Operate a personal computer using Windows and Microsoft Office software, including Word, Excel and PowerPoint.
• Regularly required to use handheld radio to communicate with coworkers and Management.

Knowledge, skills and abilities:

• Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.
• Possess skills and experience in purchasing procedures and supervising/training personnel.
• Engage in much decision making that is generally governed by procedure and guided by policy.
• Read and comprehend blueprints, drawings, and other related materials.
• Meet the physical demands of this job, which include being able to get in and around the facility (requires personal mobility), lifting, carrying, moving, climbing, working from various heights, and moderate to loud noises.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Organize and prioritize work to meet deadlines.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
• Remain flexible and adjust to situations as they occur.

Physical requirements:

• Must be physically able to climb and work from lifts, ladders, catwalks for long periods of time multiple times per day as needed.
• Standing and walking for extended periods of time
• Visual acuity to distinguish colors and color-coded wires
• Stooping for extended periods of time
• Hearing sufficient to clearly hear voices, alarms, bells and horns.
• Performing work through repetitive eye/hand coordination.
• Repetitive motion of the wrists, hands, and fingers.

Working environment:

• May be exposed to shock hazards while working with wires
• May be exposed to vibrations during events caused by extreme noise
• May be exposed to occasional to frequent noise during events
• May be exposed to strobe lights/lasers during events
• Moderate to extreme exposure to noise during events.
• This position may require working outside with exposure to extreme heat or weather conditions

Hours of work and travel requirements:

• Travel negligible