Job Details

Program Coordinator

Benefits: 401(k), 401(k) matching, company parties, dental insurance, health insurance, paid time off, training & development, tuition assistance, vision insurance, wellness resources

Position Description: Program Coordinator

Reports To: Executive Director

Classification: Full-Time

FLSA Status: Exempt

Created: November 30, 2013

Revised: September 11, 2025

Job Summary: The Program Coordinator is responsible for the supervision of all staff in their designated homes. They will be overseeing the delivery of services in those homes. The Program Coordinator will assist the administrative staff in determining training requirements for employees.

Essential Job Functions:

• Supervising staff and scheduling them for their assigned shifts.
• Taking disciplinary action as necessary.
• Functioning as a Program Coordinator for individuals served.
• Assisting in the development, preparation, and monitoring of individuals served plan of care according to the guidelines of the developmental and/or finding, and according to the needs of the individual served.
• Interviewing prospective individuals served and families.
• Coordinating and arranging appointments, meetings, etc.
• Serving as a support for the individual served, their family, and the Evergreen staff who provide services.
• Monitoring budgetary requirements and expenditures.
• Ensuring that all policies, procedures, regulations, and guidelines are followed.
• Assisting in scheduling individuals served specific training and in maintaining documentation of such training.
• Working flexible hours as requested by the Executive Director.
• Staff performance evaluations.
• Participate actively in hiring staff for their perspective home assignment.

Core Competencies:

• Acting Strategically: Identifies key issues and relationships relevant to achieving goals, and commits to a course of action to accomplish goals based on known and unknown variables. Develops priorities with the right balance of short and long-term considerations.
• Championing Customer Needs: Provides timely and professional service to both internal and external customers, is responsive to customer needs and requests, is always courteous to the customer, and considers them when making decisions.
• Communicating Effectively: Share information. Listens and involves others. Conveys ideas in a manner that engages others and helps them understand and retain the message.
• Delivering High-Quality Work: Makes sure responsibilities central to the role meet all requirements and expectations. Finishes tasks promptly and critically reviews work for accuracy and quality. Consider the impact of work on others.
• Prioritizing and Organizing Work: Allocates time and attention based on what is most important to achieve key goals and objectives. Effectively organizes and balances tasks and priorities to keep multiple projects on track.

Qualifications/Experience/Job Knowledge:

• Prefer a four (4) year degree or any combination of education and experience in serving individuals with disabilities, or four (4) years full-time equivalent experience in a supervisory position, preferably in the field of mental health or related field.
• Must have at least two (2) years' experience in serving individuals with disabilities.
• Experience in supervising staff, monitoring budgets, and following licensing and regulatory guidelines.
• Needs a clear understanding of administrative procedures and personnel management.
• Needs an understanding of Medicaid guidelines as they relate to programming.
• Needs an understanding of guidelines for individuals served receiving Supported Living, Assisted Living, or In-Home Waiver Services.
• Prior work in a non-profit atmosphere and experience with people with intellectual and developmental disabilities are preferred.
• A combination of education and experience will be considered.
• Occasionally exposed to viruses and infectious conditions.

Physical Requirements:

• Constantly moves about to coordinate work.
• Regularly works in a fast-paced environment with multiple task deadlines.
• Regularly moves and positions objects weighing up to 50 pounds.
• Occasionally exposed to viruses and infectious conditions.
• Constantly alert and observant during working hours.

Reasonable accommodations may be made to enable individuals with disabilities or medical conditions to perform the essential functions.

Supervisory Responsibilities:

• Will supervise.

Special Requirements:

• May be required to attend seminars or job-related training courses.
• Must have understanding, patience, and tact in dealing with individuals with intellectual and developmental disabilities.
• Must have the ability to maintain good working relationships with Evergreen staff and with contacts from other agencies or entities.
• Must have the ability and desire to function as part of a team, yet work with a high degree of independence.
• Must have the ability to maintain a high degree of autonomy, accuracy, and integrity.
• Must have excellent customer service skills.

Skills and Abilities:

• Working knowledge of Microsoft Windows and Office applications.
• Working knowledge of Google Workspace.
• Aptitude to learn other software programs as required for this position.

Employment Variables:

• Must have a good driving record that meets the minimum requirements for Evergreen and reliable transportation.
• Must pass a drug screen and criminal background check.
• Availability for evening and weekend work may be required based on operational needs.

Working Environment:

• May be required to work in a variety of settings and environments, both indoors and outdoors.