Job Details

Title: Project Manager Electric Service Request Application (ESAP)

Duration: 6 months

Location: Remote (Client based in Seattle, WA)

Pay range: $58-63/hr on W2

Overview

Our client is seeking an experienced Project Manager to lead the end-to-end delivery of a modern Electric Service Application Platform (ESAP). This platform will serve as a customer-facing intake and workflow system supporting electric service requests and distributed energy resource (DER) interconnections.

The ideal candidate is a hands-on leader who thrives in complex, multi-stakeholder environments and can effectively manage large-scale IT implementations while aligning cross-functional teams and vendors.

Key Responsibilities

• Own the full project lifecycle: charter, planning, execution, cutover, and closeout
• Break down large implementations into manageable use cases and workstreams, such as:
  
  • New service requests
  • DER interconnection intake
  • Workflow automation
  • System integrations
  
  
• Manage scope, schedule, budget, and resources, ensuring accuracy and transparency
• Lead cutover planning, data migration, and transition to steady-state operations
• Drive and support RFP/procurement processes to select platforms (e.g., Accela, PowerClerk, GridUnity) and system integrators
• Define and finalize contracts and Statements of Work (SOWs)
• Manage vendors and ensure accountability for deliverables, timelines, and quality
• Act as the primary project liaison across business units, IT, operations, cybersecurity, and executive leadership
• Develop and execute stakeholder engagement and communication plans
• Proactively identify risks and issues, providing solutions and mitigation strategies
• Oversee requirements gathering, design reviews, and system configuration decisions
• Lead testing phases including Unit Testing, System Integration Testing (SIT), and User Acceptance Testing (UAT)
• Ensure completion of documentation, SOPs, and training prior to go-live
• Enforce security and compliance standards

• Bachelors degree in Business, Information Technology, Computer Science, or related field
  
  (Equivalent experience may be considered in lieu of a degree)
• 7+ years of Project Management experience delivering complex, customer-facing technology solutions
• Experience within utility, energy, or infrastructure sectors
• PMP certification or equivalent experience
• Proven experience managing multi-vendor environments and system integrators
• Hands-on experience with enterprise system integrations (e.g., WAM, GIS, CRM, billing systems)
• Strong stakeholder management skills across technical, operational, and executive levels
• Ability to break down large-scale implementations into phased deliverables

• Experience with electric service request, permitting, or interconnection workflows
• Familiarity with platforms such as Accela, PowerClerk, GridUnity, or similar tools
• Experience with customer-facing utility applications (self-service portals, service request systems)