Job Details

A company is looking for a VDI Administrator to provide technical support for virtual desktop environments and cloud infrastructure.Key ResponsibilitiesAct as the first line of support for clients, managing tickets from intake through resolutionTroubleshoot issues related to Citrix, Azure Virtual Desktop, and AWS WorkSpacesMonitor systems and respond to incidents across AWS and Azure, ensuring smooth operationsRequired Qualifications4+ years of experience in technical support, help desk, or managed service provider environmentsHands-on experience with Citrix Virtual Desktop, Azure Virtual Desktop, or AWS WorkSpacesStrong understanding of Windows environments and basic networking conceptsFamiliarity with cloud fundamentals, particularly AWS and AzureExperience using ticketing systems and working within service level agreements (SLAs)