Job Details

A company is looking for a Technical Customer Support Specialist to provide proactive and technical customer support.Key ResponsibilitiesProvide timely support to users regarding wallet functionality and transactionsMonitor system behavior and assist in incident response and resolution trackingCollaborate with internal teams to improve system performance and user experienceRequired Qualifications2-4 years of experience in customer support, technical support, or operations in fintech, payments, SaaS, or cryptoStrong understanding of technical concepts related to APIs and distributed systemsFamiliarity with payment systems and crypto wallets is desirableBasic understanding of system architecture and exposure to monitoring tools is a plusWillingness to work flexible hours, including nights and weekends if required