Job Details

Responsibilities* Monitor and manage business operations to meet customer expectations, company goals, and compliance standards.* Arrange complex product transportation for domestic and international shipments based on customer, service, and jurisdictional requirements.* Prepare and verify shipping documents, including bills of lading, commercial invoices, packing lists, and compliance notifications, with particular focus on international requirements.* Coordinate with Operations and Field Service to manage work orders, including scheduled and unscheduled support, software, and hardware upgrades.* Communicate with Field Service Supervisors to determine labor, licensing, and skill needs for work orders.* Contact customers to schedule work orders, set expectations for start times, technician details, and project completion, and address inquiries or issues.* Collaborate with Service, Purchasing, Sales, Production, and Compliance to align resources, coordinate third-party vendors, and meet order requirements.* Track order progress, communicate status to departments, and resolve roadblocks to ensure timely completion.* Manage international sales orders and prepare corresponding international shipping packets in full regulatory compliance.* Assist in training and mentoring Level I Scheduling Specialists on key systems and best practices.* Proactively identify opportunities for continuous improvement in scheduling processes, workflows, and documentation.* Maintain positive interdepartmental relationships to enhance customer service effectiveness.* Update job knowledge through educational opportunities and perform other assigned duties.Skills/Requirements* High School or GED required, bachelor is preferred in a technical discipline* 3+ years of experience in scheduling, logistics, or operations, preferably in the gaming industry* Proven experience with multi-module ERP systems such as SAP, Oracle, or MS Dynamics* Strong understanding of coordinating complex operational activities, including international logistics and regulatory compliance* Demonstrated ability to identify process improvements and contribute to continuous improvement initiatives* Experience or strong willingness to train and mentor junior team members* Excellent communication skills; interact effectively and work productively with a wide range of people* Exceptional customer service skills to address customer needs and build positive relationships* Strong organizational skills to manage multiple tasks and priorities in a dynamic, fast-paced environment* Proven ability to multi-task and adapt to changing demands and handle high-pressure situations while maintaining accuracy and efficiency.* Advanced experience with Microsoft Office Suite Programs, and high-volume data entry* Skilled in interpreting complex information accurately and applying sound analytical thinking to support operational and administrative needs.* Demonstrates consistency, precision, and a structured approach to problem‑solving.* Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.AGS is an equal opportunity employer.