Job Details

Love's Travel Stops - - Responsibilities: Provides the highest quality customer experience and exceeds expectations of all internal and external customers by handling all questions, complaints, and inquiries with the highest degree of courtesy and professionalism.; Assists customers, stores, and restaurant personnel by handling questions, complaints, and inquiries via inbound telephone calls, voicemail messages, e-mail messages, comment cards, U.S. mail, etc.; Detailed documentation of customer incidents and resolutions in case records, emails, etc. in a proficient, accurate, and timely manner.; Follow-up of customer cases and escalations to management, other departments, customers, etc. and posts resolutions to case records.; Maintains MLR (My Love Rewards) loyalty program by assisting customers and store personnel with MLR general program questions, status level, and performing account maintenance as needed.