Job Details

Customer Care Associate

NTT DATA Services is seeking a Customer Care Associate to join our team. The Customer Care Associate will provide customer care to Life Insurance policyholders, agents, and other customers. Must live in Continental United States. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. Pay for this role is $20.00hr.

Location: Oklahoma City, OK, US

Schedule availability for this position is Monday-Friday 7:00 am to 7:00 pm (Central Time), Saturday (Central Time). Shift times may be changed as per client requirements. Additionally, overtime may be required based on business requirements.

Basic Qualifications:

• 1 year experience (WAH) remote customer service
• 1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
• Minimum High school diploma or GED.

Responsibilities:

• Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers.
• Ensuring customer satisfaction (CSAT) and strive to meet service metrics.
• Developing and maintaining a solid working knowledge of the insurance industry and of all products, services, and processes performed by the team.
• Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
• Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
• Attention to detail, accuracy, and accountability for your work product.

Remote Working and Technology Requirements:

• To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.
• Technology NTT DATA will provide a computer and headset for remote work. Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.
• Individuals must provide their own high speed internet access with speeds at or above 50 Mbps. A hard-wired ethernet connection is required.
• Remote employees must adhere to all technical support procedures and protocols. Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.
• Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service. Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment.

About NTT DATA:

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers, and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.