Job Details

Customer Service Representative

Job Category: Patient Business Services

Full-Time

On-site

EMSA West Division 6205 S Sooner Rd Oklahoma City, OK 73135, USA

Description

Minimum Qualifications

• Minimum GED or High School Diploma
• Minimum 2 years of experience in a hospital or physician's office working patient accounts, insurance billing, insurance verification, taking payments, and explaining patient balances with strong customer service facing responsibilities.
• Minimum 2 years' experience in a hospital or physician's office working patient accounts or insurance workflows with strong customer service facing responsibilities

Must be able to successfully pass a background check and drug screen to the satisfaction of the organization.

Essential Functions of the Position

• Answer patient or customer inquiries or requests, including from outside agencies with the highest level of service and integrity.
• Document patient account activities concisely to reflect all updated and necessary information, including updated demographic information.
• Process all correspondence and returned mail, requests for reductions or hardships, and payment arrangements as outlined in departmental procedures.
• Prepare liens and gather the supporting documentation necessary for subpoenas, interpleaders, purchase orders, etc.
• Work complaints and disputes respectfully and completely.
• Monitor assigned work queues to ensure all records are processed accurately and in a timely manner, while ensuring defined productivity is met.
• Maintain knowledge of current industry standards and organizational practices and work in a manner that supports a patient centered, team focused, and fiscally responsible organization.
• Understand revenue cycle key performance indicators and work to achieve the KPIs of the team.
• Communicate with other team members and leaders on identified trends and process improvement opportunities.
• Adhere to all organizational policies and work with the highest level of integrity.
• Performs other duties as assigned.

Punctuality and regular, predictable, reliable, consistent attendance is essential. Other essential functions include professionalism, the ability to communicate effectively (verbally and in writing), maintaining confidentiality, exercising sound judgment, being adaptable and flexible, following safety and compliance protocols, being accountable, complying with the Code of Conduct, organizational policies, procedures, practices, and expectations, and performing the core duties of the position either with or without a reasonable accommodation.

Knowledge, Skills, Abilities, and Other Characteristics

• Basic understanding of Health Insurance Portability and Accountability Act (HIPAA)
• Ability to utilize standard office equipment and PC software.
• Working knowledge of medical billing and medical terminology
• Proficient with Microsoft Office (Word, Outlook, Excel, and PowerPoint).
• Excellent time management skills with attention to detail.
• Ability to work independently and as part of a team.

Supervisory Responsibilities

• No supervisory responsibilities

Physical Demands

• Hearing and talking to interpret job functions are frequently required and frequent visual ability to judge distance and space and clarity up to 20 ft.
• Occasionally may need to lift pull or pull objects up to 25 lbs. in all directions.

Work Environment

• Work is generally performed in an office setting while sitting at a desk for prolonged periods with frequent repeating motions that may include wrists, hands, and fingers.
• Limited exposure to external environmental conditions such as heat, cold, rain, snow and ice.
• Frequently required to meet deadlines, work with changing priorities, and assess the accuracy and completeness of work on a regular basis.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.