Job Details

We're seeking an experienced E-commerce Fulfillment Senior Manager to lead high-volume D2C (small-parcel) and B2B fulfillment operations. This role combines hands-on leadership on the warehouse floor with ownership of planning, reporting, and cross-functional coordination. You'll drive operational excellence, scale teams through peak demand, and lead continuous improvement across the operation.
Success in this role requires knowing when to be on the floor driving execution and when to step back to analyze performance, lead planning, and improve the operation.

If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.

This role has full ownership of fulfillment operations, including labor, inventory, systems, and performance.

What Success Looks Like (6–12 Months)
Consistently hitting or exceeding KPIs for throughput, accuracy, and on-time shipping
Improving labor efficiency and reducing cost per order
Successfully scaling operations through peak season
Building a strong leadership bench across shifts
Driving measurable process improvements

Why This Role is Different
True ownership

– Full responsibility for fulfillment, performance, and systems
Direct impact

– Your decisions affect cost, customer experience, and growth
Scale and complexity

– Lead both D2C small-parcel and B2B operations
Operate within EOS (Entrepreneurial Operating System)

– Clear priorities, measurable scorecards, and accountability
Continuous improvement culture

– Expected to drive change, not maintain status quo
Fast-moving environment

– Less bureaucracy, more execution

Compensation
Base salary: $90,000 – $110,000
Performance-based incentives include quarterly and annual payouts tied to KPIs of $100,000 – $130,000+.
Compensation:

$100,000 - $130,000

Responsibilities:

Lead daily D2C (small-parcel) and B2B fulfillment across a 32,000 sq. ft. facility and offsite storage
Manage and scale a fulfillment team, growing to ~120 employees during peak season, including seasonal hiring and 24/7 peak operations
Drive continuous improvement to increase throughput and reduce costs (Lean/Six Sigma or similar)
Own WMS and warehouse technology, including reporting, integrations, and vendor coordination
Own complete inventory control, including inbound receiving, cycle counting, reconciliation, root cause analysis of variances, and shrink reduction initiatives
Ensure real-time inventory accuracy in WMS and drive alignment between physical and system inventory
Establish and manage KPIs (productivity, accuracy, on-time shipping, cost)
Hire, develop, and lead fulfillment staff and frontline leaders
Optimize pick/pack, slotting, replenishment, and bulk handling processes
Manage relationships with carriers (FedEx, UPS, USPS), LTL/FTL partners, 3PLs, and vendors
Identify and execute cost-saving initiatives across labor, shipping, and operations
Resolve operational, system, and vendor issues to maintain and improve service levels

Qualifications:

Must-Have Experience
5+ years in ecommerce or warehouse fulfillment (D2C small-parcel and B2B)
Strong WMS experience, including ownership or deep hands-on optimization and reporting
4+ years managing teams of 40+ employees
Proven ownership of end-to-end inventory control, including inbound receiving, inventory accuracy, cycle counting, and discrepancy resolution in a high-volume fulfillment environment
Proven success in high-volume, multi-shift, peak-season environments
Advanced Excel and strong systems proficiency
Data-driven with strong analytical and process optimization skills
Proven leadership ability with a track record of developing teams and driving accountability
Demonstrated ownership of operational performance, including accountability for KPIs, cost, and team outcomes
Bachelor's degree or equivalent practical experience
Flexible schedule, including nights, weekends, and holidays as needed
Nice to Have
Experience implementing a Warehouse Management System (WMS)
Experience developing, negotiating, and managing vendor and carrier agreements
Background in continuous improvement (Lean, Six Sigma, or similar)

About Company
A four-time winner of the Metro 50 award, which honors them as one of Oklahoma Citys fastest-growing private companies. HomeWetBar has also been recognized nationally as one of the Inc. 500/5000 fastest growing companies in America four times and by Newsweek Magazine as the best of the best in e-commerce two years running.
Our secret to success? We have an amazing team that creates incredible products that our customers love and other retailers want to sell. We acquired our first customer in 2004, and today, we create 250,000+ gifts a year, shipping those directly to the gift recipient for a variety of well-known brands. xkddfxh
Benefits
401(k) match
Dental insurance
Health insurance
Vision insurance
Life insurance
Paid time off: Two weeks paid time off per year (increases up to four weeks).
Paid holidays
Continued education program paying up to $3,600
Employee discounts

#WHGEN2

Compensation details:

1 Yearly Salary

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