Job Details

Position SummaryThe PAC Design & Delivery Trainer is a critical dual‑function role within Sono Bello's Patient Ambassador Center. This position requires a rare combination of instructional design expertise and live facilitation skill - someone equally comfortable building training from the ground up as they are delivering it with energy and impact. In the design capacity, the individual will own the end‑to‑end development of training materials, curricula, and learning assets that support new hire onboarding, continuation training, and performance improvement initiatives. In the delivery capacity, they will facilitate engaging, effective training sessions across our fully remote team, ensuring content lands with clarity and consistency. Working closely with PAC Leadership, the role aligns training initiatives to current performance data, operational priorities, and evolving business needs. The impact of this role will be directly measured by improvement in pre‑determined performance metrics, training completion rates, and learner effectiveness scores.Responsibilities – Training Design & DevelopmentOwn the end‑to‑end design and development of training plans, learning materials, job aids, assessments, and facilitator guides for all PAC training initiatives.Conduct ongoing needs assessments to identify performance gaps and translate findings into targeted training solutions.Maintain and continuously improve all training content to ensure accuracy, relevance, and alignment with current processes, tools, and business goals.Develop and maintain Train‑the‑Trainer certifications and documentation to support scalable delivery across the organization.Collaborate with cross‑functional stakeholders to ensure training content reflects real‑world performance expectations and addresses evolving needs.Report on training effectiveness, learner progress, and curriculum gaps on a regular cadence to PAC Leadership.Responsibilities – Training Delivery & FacilitationOwn the coordination and facilitation of continuation training – creating content, scheduling sessions, communicating with the team, and hosting live and recorded training.Assist in coordinating annual and periodic training events as needed.Deliver clear instruction, training demonstrations, and performance expectation communication with confidence and professionalism in a virtual setting.Provide targeted feedback and coaching to individuals during and following training sessions to reinforce learning.Serve as a subject matter expert on PAC processes, tools, and procedures, staying current on all system and workflow updates.Partner with PAC Leadership to identify and act on emerging training needs in response to performance trends, service/offering changes, or operational shifts.Assist with candidate interviews for training‑related or team member roles as needed.Support team morale initiatives including contests, recognition programs, and daily themes as appropriate.Ensure adherence to all relevant policies and procedures and flag consistent process errors or knowledge gaps to the management team.Display accountability, sound judgment, and a results‑oriented mindset in all responsibilities.QualificationsBachelor's degree not required; equivalent professional experience preferred.Candidates with 5+ years of experience in training, instructional design, sales coaching, or a related performance‑focused role are strongly preferred.Demonstrated experience in designing and developing training materials, including curriculum, scripts, assessments, and multimedia learning assets.Proficient with Learning Management Systems (LMS); experience with Absorb LMS is a strong plus. Comfortable managing course libraries, learner reporting, and content publishing within an LMS environment.Multimedia content creation experience required. Today's learners – especially in fully remote environments – engage most with short‑form, on‑demand content.Experience creating video‑based training, “quick hit” learning modules, screen recordings, and micro‑learning assets in addition to traditional curriculum.Experience with e‑learning authoring tools (e.g., Articulate, Rise, Camtasia, or similar) is strongly preferred.Proven facilitation and public speaking ability – comfortable leading live virtual training sessions with confidence and adaptability.Strong organizational and project management skills with the ability to manage multiple training initiatives simultaneously and meet deadlines.Experience assessing performance data and translating insights into actionable training interventions.Ability to present regular written and verbal training reports to management on individual and team progress.Exceptional communication skills – oral, written, and presentation.Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Teams).Strong reasoning and problem‑solving skills; ability to work through complex situations with limited standardization.Ability to work independently in a remote environment while maintaining high accountability and results.Work EnvironmentWork fully remote with direct reporting to the Corporate Office in Bellevue, WA.CompensationThis is a non‑exempt position with an hourly range of $21.00 – $26.00/hour, depending on experience. Pay may vary by location and actual compensation depends on factors such as qualifications, experience, skills, and business needs. Sono Bello may adjust this range in the future.BenefitsMedicalVisionLife Insurance401(k)EAPPTO & Paid HolidaysAs set forth in Sono Bello's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.#J-18808-Ljbffr