Job Details

Card Servicer III

At TFCU, we welcome people of all backgrounds. We know that embracing a diverse team makes us a stronger and better organization. Here you can expect a professional workplace where all employees have the opportunity to feel seen, respected, valued and heard.

Tinker Federal Credit Union's Card Services has an immediate opening for a Card Servicer III! This is an exciting opportunity to join the largest and best credit union in Oklahoma! We offer competitive pay, a robust benefits package, a "smart casual dress code" and much more. We want you to work and grow at TFCU, so there will be many opportunities for professional development and growth through training and continued education. We value you at TFCU!

As a Card Servicer III, you will be responsible for the following:

• Providing member services for Automated Teller Machine (ATM), MoneyPlus, and credit cardholders.
• Analyzing disputes and initiating chargebacks.
• Performing monetary and non-monetary adjustments and changes to cardholder accounts.
• Posting and imaging monetary and non-monetary adjustments to cardholder accounts.
• Servicing and balancing ATM machines.
• Interfacing with credit union staff, departments, and members as required.
• Serve as the more experienced member of the team and perform highest level of services, to include the most complex tasks and those that are cross functional
• Serve as a lead for projects when needed.

Salary Range: This is a non-exempt position. The starting hourly rate is $27.35/hour; however, actual placement within the range will be determined individually based on your experience relative to organizational needs and internal salary equity.

Schedule: Anticipated schedule: 8:00 am 5:00 pm, Monday through Friday.

Education/Experience: You must have a high school diploma or equivalent, which is required, and requires five years of experience related to work of this position and also within Visa and/or Mastercard dispute resolution.

Applicable additional education levels or relevant but not required certifications may be eligible to satisfy minimum experience requirements.

Keys to success: In order to be successful as a Card Servicer III, you must possess these qualifications:

• Knowledge of TFCU policies and procedures.
• Knowledge of VISA International, VISA USA, MasterCard, and MasterCard International Operating Rules.
• Knowledge of state and federal regulations.
• Ability to use Symitar, TransFund, and FiServ/Velera.

Certificates, Licenses, Registrations:

1. Incumbent Bonding REQUIRED by TFCU's chosen authority.
2. TFCU University certification required.

Tinker Federal Credit Union is an Equal Opportunity Employer and is committed to providing an environment free of harassment and discrimination. We celebrate the unique differences of our employees, and welcome people of all backgrounds. We do not discriminate on the basis of race, religion, color, national origin, sex, age, marital status veteran status, disability status, pregnancy status, parental status, political affiliation, or any other status protected by law.