Job Details

HPE is seeking a Principal Product Support Engineer (Level 4) to serve as the primary technical bridge between on-site federal customer teams and HPEs Business Unit engineering organization. Role nature: This is a senior field-engineering position, not a traditional support or escalation-management role. You will work hands-on across the full infrastructure stack from bare metal and hypervisors to networking, containerized workloads, and application-layer issues. Technical depth across multiple layers of the stack is a core requirement; you will be expected to access nodes directly, review system logs, and diagnose live production environments. How escalations work: You serve as the primary engineering escalation point for on-site support teams. When a field team surfaces a vague symptom "this service isn't responding" you take ownership: filter the noise, reproduce and isolate the root cause, and deliver a structured defect report with clear reproduction steps that HPE's produc...Support Engineer, Technical Support, Field Engineer, Windows Server, Principal, Support, Technology