Job Details

Train Lowe's associates on new and current facility processes in the Cross-Dock Terminal (XDT). Model, communicate, and reinforce Lowe's Core Behaviors and SMART customer service expectations. Monitor and drive Market Delivery Associates to achieve key operational performance metrics. Provide tools, resources, and knowledge of systems and Standard Operating Procedures (SOP) where appropriate. Make confident decisions, escalating issues to leadership when necessary. Identify and communicate barriers to operational processes or customer experience, implementing solutions as needed. Build and maintain collaborative relationships with other teams and leaders. Provide real-time training and feedback to Market Delivery Associates, including responsibility for onboarding and overseeing the cross-training program. Support inventory management in the Cross-Dock Terminal (XDT) and provide feedback on shortages/overages. Ensure safety and supervise, when necessary, providing direction towards Cro...Team Lead, Lead, Delivery Associate, Delivery Supervisor, Delivery, Customer Experience, Retail, Business Services