Job Details

Base Pay Range$20.00/hr - $28.00/hrSNAP Case ReviewerLocation: Remote (Massachusetts)Start Date: ASAPResponsibilities:Manage a queue of pending cases awaiting secondary review.Rigorously review cases using a standardized case review tool and apply current SNAP policy.Navigate eligibility systems and electronic documents to research cases.Document findings and communicate results to eligibility technicians and supervisors.Identify root causes of case errors.Contribute to continuous improvement efforts.Required Skills:Extensive understanding and knowledge of SNAP eligibility policy.Familiarity with SNAP Quality Control process and error rate calculation.Ability to work closely with team members and managers.Proficiency with Microsoft Office Suite (Outlook, Word, Excel).Detail and process improvement oriented.Enthusiastic, independent, and self-motivated.Ability to prioritize work and meet deadlines.Ability to maintain confidentiality of all materials.Ability to work independently with limited supervision.Education and Experience:Minimum of 5+ years of experience supervising SNAP eligibility staff and/or completing SNAP quality assurance activities.Previous experience in consulting and/or training strongly preferred.Logistics:This is a 100% remote position.Pay range: $20-$28 per hour, depending on experience and location.Encouragement to apply: Candidates whose pay expectations fall outside this range but who meet the technical qualifications are still encouraged to apply.#J-18808-Ljbffr