Job Details

Helpdesk Technician

Location: Oklahoma City, OK

Worksite: Onsite

Contract Length: 6-month contract
Overview

Our government client in Oklahoma City is seeking an Helpdesk Technician to provide first-level technical support to end users in an onsite environment. This individual will assist with incoming helpdesk requests, basic troubleshooting, equipment support, and ticket documentation while gaining hands-on experience across common IT support processes.

This role is ideal for someone early in their IT career who is dependable, customer-service oriented, eager to learn, and comfortable working with a team to resolve technical issues in a timely and professional manner.
Key Responsibilities

Respond to incoming helpdesk tickets, phone calls, and user requests in a professional and timely manner.

Provide first-level troubleshooting for common hardware, software, network, password, and access-related issues.

Document issues, troubleshooting steps, and resolutions accurately within the ticketing system.

Escalate more complex technical issues to appropriate team members or support groups as needed.

Assist with basic workstation, laptop, monitor, printer, and peripheral setup or replacement.

Support user account setup, password resets, and access requests following established processes.

Help maintain asset information and coordinate equipment needs with the appropriate internal teams.

Follow documented procedures, knowledge base articles, and helpdesk standards to ensure consistent service delivery.

Communicate clearly with end users and provide a positive support experience.
Ideal Candidate Profile

The ideal candidate is an early-career IT professional with strong customer service skills, a willingness to learn, and a basic understanding of computer hardware, software, and troubleshooting concepts. They should be reliable, detail-oriented, comfortable asking questions, and motivated to grow within a helpdesk or technical support environment.

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