Job Details

Community Assistant/Office Assistant - Residence Life (Fall)

Job no: 492843
Work type: Student
Location: Norman
Categories: Student

Pay Range: Targeted salary $9.00/hr based on experience

Benefits Eligible: No

Work Schedule: Varies based on class schedule.

Travel: May be required

Position Introduction:

Community Assistants and Office Assistants:

The Community Assistant (CA) position is an hourly student role that primarily supports the front desk operations in residence hall lobbies and Traditions apartment clubhouses. Community Assistants serve as a key point of contact for residents and guests, providing excellent customer service and helping maintain a safe, welcoming, and well-organized community space. This position typically includes evening and weekend shifts, with schedules ranging between 10-20 hours per week. Community Assistants report directly to the Residence Life Operations Coordinator.

Office Assistants:

This position helps maintain an organized and welcoming office environment while supporting the Residence Life staff with day-to-day administrative and operational needs. This position's hours are typically Monday-Friday, between 8:00 AM-5:00 PM. Schedule is approximately 20 hours/week. These staff members work in the residence halls or Traditions apartments, reporting directly to the applicable area's Residence Life Team and the Residence Life Operations Coordinator.

Required Education and Experience:

• Must be currently enrolled in the Fall 2026 Term as an undergraduate student in good standing at the University of Oklahoma.
• Hiring contingent upon verification of current student status.

Community Assistant Responsibilities include but are not limited to:

• Staff the desk and serve as a welcoming presence for residents and visitors
• Provide customer service by answering questions, assisting with concerns, and referring issues appropriately and professionally
• Ensure proper record keeping for the occupancy process (check-ins, check-outs, room changes)
• Respond to and document student lockouts according to community procedures
• Check in and out community resources
• Complete and submit room damage reports as needed
• Answer phone calls and direct inquiries to appropriate staff or departments
• Maintain accurate logs and records related to desk operations and resource use
• Issue spare keys/access cards and maintain accurate key audit logs in accordance with key control procedures
• Monitor the lobby area to ensure a safe and respectful community environment
• Operate standard desk equipment (phones, printers, computers, etc.)
• Complete general administrative duties in support of Housing and Residence Life
• Maintain confidentiality when handling sensitive or personal student information
• Maintain filing systems and records
• Support special projects and perform other duties and assist with special projects as assigned
• May work in multiple residence halls/apartments depending on schedule and department needs

Office Assistant Responsibilities include but are not limited to:

• Perform administrative responsibilities effectively and efficiently
• Operate standard office equipment (phones, printers, scanners, etc.)
• Maintain filing systems and records
• Answer student/parent questions and handle complaints professionally
• Maintain confidentiality of student inquiries and information
• Conduct regular audits of building resources, including key inventory, supply stock, and documentation accuracy
• Issue temporary keys, community access cards, and other resources
• Ensure proper record keeping for the occupancy process (check-ins, check-outs, room changes)
• Submit student billing forms for lost keys, damages, and other applicable charges
• Provide tours to prospective residents and families
• Assist with tracking building budgets and submitting receipts or order forms
• Answer phone calls and respond to emails
• Support special projects and complete other duties as assigned

Skills:

• Must have basic math skills and ability to communicate both orally and in writing.
• Familiarity with Microsoft office

Department Preferences:

• Valid driver's license

Hiring Contingent Upon a Background Check: Yes

Advertised: 07 May 2026 Central Daylight Time
Applications close: 11 Dec 2026 Central Standard Time

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