Job Details

911 Dispatcher TraineeThis posting will be used to fill a current vacancy in the 911 Communications Center in the Operations Division of the Police Department within the City of Oklahoma City and is under the direction of an immediate supervisor. An eligibility list will be established or supplemented for filling future vacancies in the department, per provisions of the AFSCME collective bargaining agreement. The 911 Dispatcher Trainee serves as the telephone communication link between the calling party and units in the field. Essential job functions include accurately and efficiently receiving and transmitting information via telephone and through the Computer Aided Dispatch Data Network; input and/or retrieval of information concerning emergency and non-emergency situations; recording information obtained from callers by typing information into the computer via a computer terminal and keyboard; routing calls to appropriate dispatch consoles; monitoring calls to ensure dispatch of support agencies; dispatching emergency and non-emergency vehicles to reported trouble locations; and monitoring frequencies in order to respond to field unit status reports and requests for assistance. The work is reviewed through continual visual observation and through monitoring of radio frequencies by the supervisor.Note: The incumbent is hired as 911 Dispatcher Trainee. Upon successful completion of the training and probationary period, the incumbent is eligible for promotion to 911 Dispatcher I. 911 Dispatcher Trainees receive four (4) weeks of classroom instruction/training on the telecommunications equipment and procedures and will spend the remainder of the probationary period receiving on-the-job training under close supervision.Honorably discharged veterans of the United States Active Duty Armed Forces, National Guard, and Reserve Forces who are not currently employed full-time by the City of Oklahoma City and who meet the qualifications for the position shall be given preference. To receive preference, veterans must submit verification of honorable discharge from the United States military service (Department of Defense Form DD214 or NGB Form 22) prior to the closing date of the vacancy announcement.An eligibility list will be established from this posting consisting of applicants who receive a score of 70 percent or better. Multiple selection procedures may be utilized; a minimum of 70 percent or better will be required on each; and the results of multiple selection procedures will be equally weighted. The eligibility list will be in effect for 90 days from the date of the final selection procedure and will be used to fill future vacancies.